Policies

Returns/Refunds

  • Items approved by EateryWorx for restocking can be returned within 10 days of delivery, so long as they are unused and in the original packaging (cannot be unboxed or unwrapped) and must have all included accessories.
  • A credit will be issued to the original payment method upon receipt and inspection of the returned items.
  • Shipping charges paid at the time of checkout will not be credited along with the return.
  • Customers are responsible for the cost of return shipping in addition to the restocking fee.
  • There will be no refunds issued for returning used equipment.
  • EateryWorx is NOT responsible for any lost product, such as food, drinks, or any other consumables that may be lost in the event of a product malfunction or failure.

Restocking Fee

  • As there are many costs involved in processing a return, a restocking fee will be deducted from the return credit to cover the cost of processing the items back into stock. The restocking fee is 30% of the original cost of the item at the time of purchase. This fee only applies to regularly stocked items.
  • Some items are not restockable, such as special orders or items that are not regularly stocked, and will carry a 50% restocking fee.

Damaged/Missing

  • If any item or packaging is damaged or missing, or if there is any doubt about possible damage, please do the following:
    • Make note of it on the delivery receipt before signing (if not noted, the customer is dismissing the freight company from any liability and no freight damage claim can be filed)
    • Retain a copy of the delivery receipt
    • Contact us within 3 business days
    • Keep the damaged packing materials for inspection, take pictures of the damaged items and packaging, and provide them to us if requested.

Warranty

  • All warranties are from the manufacturers, and any issues regarding the warranty must be taken up directly with the manufacturer of the product.

Sales Tax

  • Laws regarding collection of sales taxes for online purchases vary by location and undergo frequent change in content as well as interpretation by governmental agencies. EateryWorx will do the best possible job of fully complying with the laws and regulations.
  • If tax-exempt, and have a valid and properly completed form for the exemption, please submit it to us using our contact form.